Terms of Service

Last updated: 21 October 2026  ·  Veltell System Pte Ltd (UEN 202607479K)

These terms govern your use of this website and the services offered by Veltell System Pte Ltd (“Veltell”, “we”, “us”). By using this website or engaging our services, you agree to these terms.

1. Our services

Veltell provides an integrated regional expansion solution across the Singapore–Malaysia corridor, including:

• Cross border people and payroll administration, including CPF, EPF and SOCSO compliance;
• Trust and document management, including digital contract workflows, NDAs and broker arrangements;
• Corporate fintech and banking access, provided together with, and subject to the terms of, our regulated banking and payment partners;
• Managed corporate services, including incorporation, corporate secretarial, accounting and tax filing support.

Engagements begin with a written proposal or service agreement. Where anything in these terms conflicts with a signed agreement, the signed agreement prevails.

2. Consultations and proposals

Submitting a consultation request does not create an engagement. Proposals we issue are invitations to contract, are valid for 30 days unless stated otherwise, and are priced individually. We do not publish standard pricing.

3. Your responsibilities

• Provide accurate and complete information when requested;
• Give instructions and approvals in good time so we can meet filing and payroll deadlines;
• Ensure you have the right to share any personal data you provide to us;
• Use our services only for lawful purposes.

4. Fees and payment

Fees are set out in your signed agreement or proposal. Invoices are payable as stated on the invoice. Late payments may attract interest at the rate stated in your agreement. We may suspend services while an invoice remains overdue.

5. Third party services

Our banking and wallet services are provided through regulated financial partners. Their terms, fees and conditions apply to their products (for example, FX conversion, wallet and account services). Veltell does not hold client funds as a financial institution and does not guarantee the availability of any third party platform.

6. Intellectual property

All content on this website, including text, graphics and branding, belongs to Veltell or its licensors and may not be reproduced without permission.

7. Confidentiality

We treat client information as confidential and restrict access to people who need it to deliver our services. Both parties will protect confidential information disclosed during an engagement, and further terms may apply under a separate non-disclosure agreement.

8. No legal or financial advice

Our services are delivered with professional care, but nothing on this website or in our materials constitutes tax, legal or financial advice for your specific situation. For matters outside our engagement scope, please consult a qualified professional adviser.

9. Limitation of liability

To the extent permitted by law: (a) our aggregate liability arising out of or in connection with our services is limited to the fees paid by you in the 12 months before the event giving rise to the claim; and (b) we are not liable for indirect or consequential losses, including lost profits or opportunity. Nothing in these terms excludes liability that cannot be excluded under Singapore law.

10. Termination

Either party may terminate an engagement as set out in the signed agreement. We may suspend or restrict access to our website and services if you breach these terms.

11. Governing law

These terms are governed by the laws of the Republic of Singapore, and the courts of Singapore have exclusive jurisdiction over any dispute.